Photomax = not cool

I was going to say "= Evil", but it felt a little mean as a title. I am VERY irritated with them right now. For those who don't know, Photomax is an online photo storage/gift/developer company. I have quite a few photos stored with them and I realized yesterday that some that I have at Photomax I don't have on my computer, I'm not sure why. I was trying to do something and I needed some of those photos and when I went to Photomax to retrieve them, realized that they have nothing in place to allow you to access photos from them for things like blogs and stuff. I sent an email asking for some help to get the photos I wanted and received a quick response telling me there wasn't much I could do. So today I called. I was told that because I was a "free" member, I would only be able to access and download a limited number of MY OWN PHOTOS! My photos are being held hostage. If I want to get them all off, I'm going to have to get a membership! What's up with that? I'm trying to decide if I want to make a big fuss over this, or just hope that I was smart enough to make back-up copies of the rest of my pictures! Any ideas or suggestions?